![]() ![]() While attempting to connect via the "Connect by QR code" button on my phone, I am greeted with the following message: "Unable to connect to My Kaspersky Check your Internet connection and try again." I’m given two options "CLOSE" and "TRY AGAIN." ![]() However, I’ve been running into trouble tonight when trying to sign into my account via the Kaspersky Security Cloud app for Android. If I recall correctly, I downloaded the Kaspersky Security Cloud app onto my phone via the Play Store, read and accepted agreements, tapped "Mobile protection" within the main window of Kaspersky Security Cloud – Personal (the desktop version), aimed my phone at the QR code shown on my laptop’s screen, and voilà, I was in. I do not recall having much, if any, trouble with the initial installation process of Kaspersky Security Cloud on my Android OS-based cell phone. Up until I got a new cell phone last month, I had never installed any Kaspersky products on any of my previous phones. ![]() I seem to have no trouble accessing My Kaspersky from my laptop. My current Kaspersky subscription allows me to protect up to 3 devices. Some background: I currently have a Windows 10-based laptop and Android-based cell phone. ![]()
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